Job Vacancy for Engineer, Fault Management at Etisalat Nigeria

Etisalat‘s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

POSITION : Engineer, Fault Management

Job Summary

  • Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.

Principal Functions

  • Generate reports on fault management issues on the network as required.
  • Follow up on execution of work orders/change requests and escalate issues when necessary
  • Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
  • Follow up with teams/vendors responsible for tracking and resolving faults.
  • Assist in providing reports for service outages and recommend follow up actions.
  • Review network trouble ticket reports against SLA and recommend follow up actions.
  • Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
  • Co-ordinate and follow up on trouble tickets raised in the network.
  • Evaluate and treat escalated customer complaints via ticket handling platforms.
  • Perform other duties as assigned by the Head, Network Operations Centre

Educational Requirements

  • First degree or equivalent in Electrical Engineering

Experience, Skills & Competencies

  • Two (2) years post NYSC work experience
  • Network Availability and Capacity Management
  • Network Administration
  • Microsoft Office suite
  • Network Surveillance/monitoring tools (advantage)
  • Personal Effectiveness
  • Problem Solving
  • Passion for Excellence
  • Integrity
  • Empowering people
  • Growing people
  • Team work