Latest Admin Manager at Pier One Explorer Travel & Tours Limited on 2016

Pier One Explorer is committed to providing world-class, personal, consistent, and professional travel management services that WOW our customers. We are people centric, service focused, and technology driven.

POSITION : Administrative Manager

Job Description

  • Manage branch administration, including branch facilities and provide administrative support as needed for the Complex Admin Manager (e.g., HR processes, facilities, P&L, technology liaison, new employee on-boarding,disaster recovery, etc.).
  • Recruit, select, on board, train and manage administrative support staff (e.g., CSAs, BOAs) in your location and may manage administrative support team in Associate branches where no Admin Manager is present.
  • Conduct performance reviews and make personnel decisions such as compensation and promotions of administrative support staff in accordance with firm policy.
  • Coach and educate all employees on administrative policies and procedures.
  • Implement service excellence standards, including coaching and educating administrative support staff on the Client Experience best practices.
  • May perform delegated supervision functions and approvals for the branch / complex (e.g., BMSS, email review, ECAR, etc.) as well as delegated approvals and authorizations.
  • Escalate supervisory issues to the Complex when necessary; follow-up locally on issues identified by complex supervisors.
  • Support and drive strategic firm initiatives.
  • Partner with Complex Administrative Manager and Home Office to address any management or staffing issues.

Requirements

  • 3 years of experience with a leading financial institution.
  • Relevant management experience in branch operations.
  • High School Diploma or equivalent required; College Degree recommended.

Leadership Skills:

  • Judgment and decision-making.
  • Managing and developing people.
  • Drive and commitment.
  • Working in partnership.
  • Leverages resources and delegates effectively.
  • Creates a positive branch business culture.

How To Apply
Interested and qualified candidates should send their CV’s to: info@pieroneexplorers.com