Latest Field Service Technicians at Cummins Power on 2016

Cummins Power Generation Business Unit is offering a Field Service Technician Graduate Development Opportunity in Nigeria.

POSITION : Field Service Technician

Job Description

  • Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
  • Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
  • Escalates unresolved issues to product specialists or supervisor.
  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identifies additional sales and service opportunities with customer.
  • Completes training in line with skill and business requirements.
  • Maintains service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications
Skills:
Skill Level A
Level II Technician plus:

  • Ability to train Service Personnel to develop their diagnostic skills
  • Able to identify opportunities for work process improvements and recommend appropriate action
  • Able to develop and maintain productive working relationships
  • Ability to prepare reports providing feedback on service interventions
  • Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B
Skill Level A plus:

  • Ability to identify and resolve engine system failures relating to and impacted by component failure
  • Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
  • Can resolve complex technical problems

Education, Licenses, Certifications:

  • Apprentice Trained Engine Technician (Preferred)
  • Vocational Diploma from relevant technical institution
  • Locally valid driving permit

Experience:

  • Significant field service work experience
  • Expert level knowledge of and/or experience with engine products
  • Customer service experience
  • Experience providing technical advice and coaching to more junior technicians (preferred).