Latest Job as Helpdesk Support Officer on 2016

BACKGROUND

The Company is a blend of seasoned consultants and professionals with extensive local and international, public and private sector experience dedicated to providing cutting-edge technology consulting, IT support, capacity building and systems integration solutions to meet the most demanding challenges of our esteemed clients. We are headquartered in Abuja with clients and project teams spread across Nigeria.

JOB OVERVIEW

Under general direction, the successful candidate will act as a Helpdesk support that will manage the entire process of receiving, responding and resolving requests for technical assistance. The objective of the role is to provide first line support on the Information Technology Helpdesk, handling incoming calls, assigning and managing calls, providing general administrative support to the IT Department.

EXPERIENCE

At least 2 years’ experience in an IT support environment or demonstrable ability while working in an end user department

Sufficient experience working in a service delivery role

Experience of use of the products in use as part of the technical strategy

TECHNICAL SKILLS

Experience in the use of Microsoft Windows(XP, windows 7/8.1 and Microsoft Office (office 2010/2013) as a user

Active Directory Management and File server knowledge

Strong customer service and troubleshooting skills

An understanding of the principles of networking and internet technologies

An interest in Information Technology and a keenness to develop IT skills

Certifications such as A+, N+, CCNA or relevant certification

EDUCATION

A recognized university degree or its equivalent.