Latest Recruitment at Touchcore Technology Limited on 2016 – 2 positions

Touchcore Technology Limited – an IT Solutions providing company with over 6 years experience in the creative industry, with operational office in Lekki Lagos.

POSITION : Sales Representative

Job Description

  • We’re looking for a results-driven sales representative to actively seek out and engage customer prospects.
  • You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Responsibilities

  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Perform cost-¬benefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop and maintain positive business and customer relationships
  • Reach potential customers through cold calling
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Analyze the territory/market’s potential, track sales and status reports
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback

Requirements

  • Proven work experience as a sales representative.
  • Excellent knowledge of MS Office.
  • Familiarity with BRM and CRM practices along with ability to build productive business professional relationships.
  • Highly motivated and target driven with a proven track record in sales.
  • Excellent selling, communication and negotiation skills.
  • Prioritising, time management and organizational skills.
  • Ability to create and deliver presentations tailored to the audience needs.
  • Relationship management skills and openness to feedback.
  • BS/BA Degree or equivalent.

 

POSITION : Sales Support Specialist

Job Description

  • We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
  • Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.
  • You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
  • Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities

  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Provide data and guides to help the sales team
  • Develop and monitor performance indicators
  • Manage sales tracking tools and report on important information
  • Keep record of sales trends
  • Liaise with account managers to develop specific sales strategies
  • Stay up-to-date with new product and feature launches and ensure sales team is on board
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Suggest sales process improvements

Requirements

  • Proven work experience as a Sales support specialist or Sales support associate
  • Hands on experience with ERP and CRM systems
  • Proficiency with MS Office Suite, particularly MS Excel
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills
  • BS degree in Marketing or Associates degree in relevant field a plus

How to Apply
Interested and qualified candidates should forward their CV’s to: hr@touchcoreltd.com